Terms and Conditions
This website is operated by KENZZI, also referred to in these Terms and Conditions as “we”, “us” or “our”. These terms apply to your purchase from us.
New Zealand Consumer Guarantees Act 1993 (“CGA”) – We acknowledge that you have statutory rights and remedies under the CGA, provided that you are not buying our Products for business purposes. We acknowledge that we have obligations under the CGA which we will always abide by.
When you sign up with us, you will have a choice whether or not you receive emails from us. If you initially chose to, you can always change your mind by unsubscribing to our emails. We do not send unsolicited emails to you.
Intellectual Property Rights & Jurisdiction and Governing Law
All intellectual property on our website, including without limitation any trademarks, graphics, images, copyright, layout and design of our website are owned by KENZZI or our content suppliers. All matters concerning KENZZI that are in dispute will be governed by the laws of New Zealand and will be dealt with by the New Zealand court system.
After you have placed an order with us, and we come to know that there are going to be delays in shipping it to you (outside of those prescribed), or that we are out of stock, we will contact you immediately to notify you of the delay.
The payment gateway we use is powered by our website provider Shopify. This is a safe gateway that you can trust.
All prices are displayed in your home country's currency, inclusive of GST. The shipping cost of our product is not included in the price and may vary depending on your location. Once you enter your address onto our website, the relevant shipping cost will appear.
Upon delivery, the risk of loss or damage to the product is transferred to the customer.
Please make sure the contact information you give to us is correct. If you enter someone else’s information, then you warrant that you are authorized by that person to provide that information. If you choose to create an account with us, you must keep your password safe. Your account is your responsibility regardless of any unauthorized access gained by others. If you believe your account may no longer be secure, please contact us immediately.
Your KENZZI product is warranted for a period of 12 months from the date you receive it. The warranty does not cover following and is not limited to; lost, misuse, accident, alteration, servicing, use with unauthorized accessories and any other conditions beyond normal use.
If you would like to request a warranty claim, kindly contact customer services at firstname.lastname@example.org and our friendly team will assist you.
Cancellations & Returns
We do not offer cancellations or refunds for orders if you change your mind but you can return your KENZZI within 1 working day of receiving it, provided that it is unused, unopened and in its original packaging. Kindly contact customer services at email@example.com to arrange for a returns authorization.
Package your return in a delivery parcel with the shipping address clearly displayed. Arrange for your parcel to be delivered back to us. We advise you purchase the track and trace option so that you can track it safely back to us. If your parcel is lost, destroyed or damaged in transit, your refund will not be processed. Returns may take up to 15 working days to process from when you send the parcel. You will be refunded 1-3 working days after we receive your return. All returns will incur a restocking fee of USD$75.
If the product is damaged upon arrival to you, or it is not as described, please contact us immediately at firstname.lastname@example.org and we will organize a replacement.
If you refuse to accept delivery of your item/s and the courier has to send it back to our warehouse, you will be charged a USD$75 restocking fee plus any other shipping related charges and refunded the remaining amount paid. If your parcel is lost, destroyed or damaged on its way back to us, your refund will not be processed.
IPL stands for Intense Pulsed Light, and it is a safe and non-radiating lightwave targeting the melanin in the hair by converting light to heat to target the hair follicle. Because of this energy conversion a small percentage of customers may experience some redness and light swelling after an IPL treatment but it should subside after a few days. Some customers may also experience some brown marks which darkens and then fades after a few days. We recommend using a good quality moisturizer immediately after each treatment to keep the skin hydrated and cool, and always use a high SPF sunscreen when going outdoors. Please always consult your doctor if you are unsure if IPL treatment is right for you.
Microdermabrasion is a non-chemical, non-invasive and very safe procedure where the device uses a microcrystalline tip with vacuum suction to remove the outer most dry and dead skin cells to reveal a healthier and more youthful looking skin. Please always consult your doctor if you are unsure if microdermabrasion treatment is right for you.
Shipping and Local Destination Tax & Duties
We ship to everywhere in the world unless stated otherwise. Please note, KENZZI has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges can cause delays and the customer will be liable to pay for them. KENZZI advises the customer to check with the local customs agency before placing the order.