IPL ICE USA 90 Day Money Back Guarantee

KENZZI IPL ICE – 90-Day Money-Back Guarantee (USA Only)

Try the KENZZI IPL ICE Hair Removal Handset completely risk-free.
We understand it can be hard to trust a product that sounds this good — which is why we proudly offer a 90-Day Money-Back Guarantee for all USA customers, including in-store purchases.

If you do not see visible improvement in hair reduction after consistent use, you may qualify for a full refund of the purchase price.

How to Claim Your 90-Day Money-Back Guarantee
1.⁠ ⁠Purchase Requirement

Your KENZZI IPL ICE device must be purchased in the USA from:

KENZZI.com, or

An authorized KENZZI retail partner (in-store or online)

You must provide one of the following:

Your order number, OR

Proof of purchase (receipt, invoice, store confirmation)

2.⁠ ⁠Trial Period

To qualify:

Use your IPL ICE device for at least 60 days, but no more than 90 days, from the purchase/delivery date.

Complete at least 6 treatments, spaced one week apart, following the IPL ICE user manual.

3.⁠ ⁠Required Photo Documentation
Treatment Area Photos

You must submit:

One clear photo before each of your 6 treatment sessions (6 photos total)

Each photo must include a valid time and date stamp

Use consistent angle, lighting, and positioning

This documentation verifies proper and consistent use of the device

(No flash-count photos are required.)

4.⁠ ⁠Submit Your Claim

Email info@kenzzi.com
 with:

Your order number OR proof of purchase

6 dated treatment-area photos

A brief description of your treatment routine

All claims must be submitted within 90 days of your purchase/delivery date.

5.⁠ ⁠Approval & Refund Process

Once your claim is reviewed and approved:

Our team will provide return instructions

After the device is returned to our USA warehouse*, your refund will be issued via bank transfer or wire transfer

We will confirm bank details at the time of refund processing.
Please ensure your bank account details are correct — refunds cannot be re-issued if incorrect information is provided.

Important Notes

Claims missing required photos or proof of purchase will not be approved

KENZZI reserves the right to determine eligibility at its sole discretion

Guarantee applies only to purchases made within the USA

Shipping fees (if any) are non-refundable