How can we help?

When will my order be dispatched?

All orders will be dispatched from our warehouse within 2 business days, during peak periods this can increase to within 4 business days.

What is IPL?

IPL stands for Intense Pulsed Light and has gained widespread popularity for the many benefits it affords the user. This modern technology aims to remove unwanted hair, slow the aging process by reducing wrinkles and perfect the skin tone by treating blemishes. Multiple uses of IPL also increase collagen production in the skin, leaving you glowing from the inside out! Due to IPL's diverse range of uses and proven results, IPL is a must for anyone wanting to look and feel their best. 

Does IPL work for all hair colors?

IPL relies on melanin in the hair absorbing the light energy, and therefore IPL is not effective on very light blonde, red, or grey colored hair.

How does IPL work?

IPL is a form of light therapy. It emits a series of different wavelengths that scatter within the skin reaching various depths. Depending on its use, it will provide the user with the desired results - whether that be reduction of blemishes, pigment, wrinkles or hair! It is a very versatile technology.

Is IPL safe?

There have been numerous worldwide studies that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe at home treatment. 

We always advise that you exercise caution when treating yourself as not everyone is suitable for IPL treatments.  Due to the level of melanin in the skin, some darker skin types will not be able to use IPL. The same applies if you have a recent tan. Additionally, we advise to check with your doctor first if you are taking medication that may make your skin sensitive to light. People with Epilepsy should not use this product as the IPL has a bright flash. 

How long will it take before I start seeing results?

Most customers begin to notice a reduction of hair after just 2-3 treatments, with complete results after 12 treatments. However, results vary from person to person.

Does IPL hurt?

Most IPL users face some discomfort akin to a rubber band being flicked.  However, comparative to other treatments offered, IPL is much more tolerable and very popular.

Do I need to wear eye protection?

No, it isn't necessary to wear eye protection while using our handset.  Our handsets are fitted with a sensor and will not pulse and light unless the entire window is pressed against your skin. That being said you should never try and look directly into the light as it flashes. People with Epilepsy should not use this product as the IPL has a bright flash. 

What areas of the body can I use this on?

You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes)

Do I need to shave before using the Kenzzi?

Yes, you should shave the desired areas before using your Kenzzi handset.

Which hair removal methods can I use between treatments?

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods removes the entire root, which is what absorbs the light during the treatment.

Does IPL work for all skin tones?

IPL is suitable for all but the darkest skin tones. Refer to the skin tone chart to see whether or not IPL is suitable for you. The Kenzzi is suitable for skintones as dark as clay 1-3. If you have a skin tone of either clay 2-3 we do advise to only use up to Intensity level 3 and start by testing the Kenzzi on Intensity level 1.

Is it safe to use my IPL device while pregnant or breastfeeding?

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, we still don’t recommend using our handset as a precaution.

Is it safe to use my IPL device over freckles or moles?

You should not use your IPL device over very dark freckles or moles, however light freckles are fine.

Is it safe to use my IPL device over tattoos?

You should not use your IPL device over tattoos. However, going around tattoos is fine.

Can I use this product before or after tanning?

If you have recently been tanning, we recommend waiting 2 weeks before using your handset. You should wait 48 hours to tan after using your handset. Artificial tan should not be on your skin while using your handset.

How is the handset powered?

Our handsets come with a 12V power supply.

Does the handset come with a warranty?

Yes, our handsets come with a 12-month warranty.

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