Frequently Asked Questions

IPL relies on melanin in the hair absorbing the light energy, and therefore IPL is not effective on very light blonde, red, or grey colored hair.

IPL stands for Intense Pulsed Light and has gained widespread popularity for the many benefits it affords the user. This modern technology aims to remove unwanted hair, slow the aging process by reducing wrinkles and perfect the skin tone by treating blemishes. Multiple uses of IPL also increase collagen production in the skin, leaving you glowing from the inside out! Due to IPL's diverse range of uses and proven results, IPL is a must for anyone wanting to look and feel their best. 

IPL is a form of light therapy. It emits a series of different wavelengths that scatter within the skin reaching various depths. Depending on its use, it will provide the user with the desired results - whether that be reduction of blemishes, pigment, wrinkles or hair! It is a very versatile technology.

The Multi-functional IPL handset can adjust to different wavelengths to target different layers of the skin with adding a single attachment. These different wavelengths target various different skin conditions- Helping reduce acne, hair removal or age spot and skin rejuvenation. 

The Multi-functional IPL handset comes with three attachments that are added to the device for different self care treatments.

Anti Acne Lens : Helps reduce Acne by destroying the bacteria causing Acne.

Age Spot and Skin Rejuvenating Lens : Helps to stimulate the production of new collagen, to help  improve skin texture, color and reduce hyperpigmentation.

Hair Removal Lens : Helps remove unwanted hair from any part of the body by effectively targeting the roots of the hair follicle to reduce hair growth.

The Multi-function Lens attachments are only suitable for the new KENZZI IPL handset sold after 8th Nov 2021 and the Multifunction IPL handset. The lenses do not have the capability to be attached to the KENZZI IPL Hair removal handset sold prior to 8th Nov 202

The device has a magnetic flash window. Based on the treatment choice, the lens required is easily snapped over the flash window. 

There have been numerous worldwide studies that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe at home treatment. 

We always advise that you exercise caution when treating yourself as not everyone is suitable for IPL treatments.  Due to the level of melanin in the skin, some darker skin types will not be able to use IPL. The same applies if you have a recent tan. Additionally, we advise to check with your doctor first if you are taking medication that may make your skin sensitive to light. People with Epilepsy should not use this product as the IPL has a bright flash. 

Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.

Most IPL users face some discomfort akin to a rubber band being flicked.  However, comparative to other treatments offered, IPL is much more tolerable and very popular.

No, it isn't necessary to wear eye protection while using our handset.  Our handsets are fitted with a sensor and will not pulse and light unless the entire window is pressed against your skin. That being said you should never try and look directly into the light as it flashes. People with Epilepsy should not use this product as the IPL has a bright flash. 

You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes)

Yes, you should shave the desired areas before using your Kenzzi handset.

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods removes the entire root, which is what absorbs the light during the treatment.

IPL is suitable for all but the darkest skin tones. Refer to the skin tone chart below to see whether or not IPL is suitable for you. The Kenzzi is suitable for skin tones fair to warm tan. If you have a skin tone of warm tan, we do advise to only use on Intensity level 1 and start by patch testing the Kenzzi on Intensity level 1. Kenzzi advises for everyone to start on Intensity level 1 and to always patch test before starting your treatments and when changing intensity level. 

New skin chart

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, we still don’t recommend using our handset as a precaution.

You should not IPL over very dark freckles or moles, however light freckles are fine.

You should not IPL over tattoos. However, going around tattoos is fine.

If you have recently been tanning, we recommend waiting 2 weeks before using your handset. You should wait 48 hours to tan after using your handset. Artificial tan should not be on your skin while using your handset.

Our handsets come with a 12V power supply.

Yes, our handsets come with a 12-month warranty.

Do not use the KENZZI IPL Handset in or around water.Do not use the KENZZI IPL Handset near the eyes (use from the upper lip down).Do not use the KENZZI IPL Handset if you are under the age of 16.Do not use the KENZZI IPL Handset if you are menstruating, pregnant or lactating.You should not IPL over very dark freckles or moles, however light freckles are fine.Do not use the KENZZI IPL Handset over tattoos.Do not use the KENZZI IPL Handset on broken or burnt skin.Do not use the KENZZI IPL Handset over the same area more than 3 times in a single session.Never aim the the KENZZI IPL Handset light window at or near your eyes.

If you have been getting treatments at a laser clinic, you should wait 2 days before using the KENZZI IPL Handset as this may increase your risk of a reaction.

Remove any artificial tan before using the KENZZI IPL Handset. If you have been naturally tanning, you should wait 2 weeks before using the KENZZI IPL Handset. Wait 48 hours after using the KENZZI IPL Handset before tanning (including any artificial tanning).Consult your physician if you have any adverse reactions.

Pregnant and nursing mothers. People with eczema, psoriasis,lesions, open wounds or active infections (e.g., cold sores) in the intended treatment area should wait for the area to completely heal before using the handset. People with a history of keloid scar formation. People taking medication which make the skin more sensitive to light,including non-steroidal anti-inflammatory agents (N-SAIDs, e.g., aspirin, ibuprofen, acetaminophen), tetracyclines, phenothiazines, thiazide,diuretics, sulfonylureas, sulfonamides, DTIC, fluorouracil, vinblastine, griseofulvin, Alpha-Hydroxy Acids (AHAs), Beta-Hydroxy Acids (BHAs),Retin-A, Accutane (isotretinoin) and/or topical retinoids. People with abnormal skin conditions caused by diabetes or other systemic or metabolic diseases. People who are currently using or have recently used Alpha-Hydroxy Acids (AHAs), Beta-Hydroxy Acids (BHAs), Retin-A,topical retinoids or azelaic acid. People who have used Accutane (isotretinoin) in the past 6 months. People who have used steroids in the last three months. People with a history of herpes outbreaks (unless a physician has administered a preventative treatment). People with epilepsy. People with active implants, e.g., a pacemaker, incontinence device, insulin pump, etc. People with a photosensitivity-related disease, e.g., porphyria, polymorphic light eruption, solar urticaria, lupus, etc. People with a history of skin cancer or areas of potential skin malignancies. People who have received radiation therapy or chemotherapy within the last 3 months.

We will be happy to change the shipping address for you order! Please email our Customer Service team with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Once the order has been accepted on the website, most orders are dispatched within a few hours of receiving by our warehouse. Due to this it's almost impossible for us to change the address. We can try to change the address while the order is still processing but this is no guarantee that we will be able to. Most packages can be diverted once they are with the destination delivery  partner (For Eg. USPS in the USA or Royal Mail in the UK) by calling them directly with your tracking number. 

Please email our Customer Service team with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address

Your package will most likely be delivered within a few days, but it’s great to check with your neighbours and/or post office for more information in the meantime!

If you do not receive your order in a couple days, please email our Customer Service team, within 14 days of the last tracking update, with your order number and tracking information so we can investigate this for you.

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

Please note that international orders typically take 25 to 31 full business days to be delivered. Business days do not include weekends, or holidays.

This delay is due to COVID-19 restrictions on airline space.

Orders delivered to a PO BOX address may be subject to additional delays. 

Once your order ships, we are unable to make any changes to the shipping address.

You should still be able to update your address with the local shipping provider once it is handed over to them.

We currently don’t have a phone number for customer service inquiries, but we recommend taking a look around our Help Center to find answers to your questions/concerns.

If you can’t find what you’re looking for or need help regarding your order, our Customer Service team will be more than happy to assist you

Whether you’re trying to find the status of your order or if you’re trying to stay updated with all our products. Please note that:

-Your Email (Gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘’ to your email address book.

-Make sure you typed in the correct email address when you signed up with us. 

Our team can double check this information for you!

We do our very best to process and ship your order as quickly as possible, however once your order is transferred to the Local Shipping Provider, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by the Local Shipping Provider and returned to our warehouse. 

Please note KENZZI is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from our Shipping provider to the local carrier in your country or air and ground transportation strikes or delays. 

For returned orders, please note that we will issue a full refund for your order once it is received at our Returns Department. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience

All returns are subject to our terms and conditions and will be approved as per our 90 day money back guarantee. We are unable to provide returns for change of mind or any other reason. For approved returns under 90 day Money back guarantee, we do not provide return shipping labels for these returns. All returns are the customer's responsibility. We suggest you purchase the track and trace option so that you can track it safely back to us. If your parcel is lost, destroyed or damaged in transit, your refund will not be processed. Returns may take up to 5 working days to process from when we receive your parcel.

Once an order has been accepted, it may take 1-3 business days for it to be processed. Most orders are processed in 24 hours however this may take longer for example if complete address and contact details are not provided while ordering. Once processed, the order will then be picked up by our shipping partner and this is when the item is in shipping. Express delivery timeframes start only after it has been picked up by our shipping partner.
KENZZI has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges change from time to time and country to country depending on the policies at the time. These charges can cause delays and the customer will be liable to pay for them. KENZZI advises the customer to check with the local customs agency before placing the order. 
All sales made are final. KENZZI is unable to cancel an order once submitted on the website. We expect all our customers to have done the due diligence before placing the order
If your package shows delivered while tracking it but you haven't received it. We can dispute it for you. In order for us to do so, we will need a case number from the destination delivery partner (For Eg. USPS in the USA or Royal Mail in the UK). You can obtain one by calling them. This case number acts as an authorisation for us to dispute the delivery on your behalf as being the receiver the delivery can only be confirmed by you. Without this case number we are unable to dispute the delivery for you.
Our Microdermabrasion Kit combines a 2-stage process into one quick treatment for clearer and healthier skin! The KENZZI Microdermabrasion kit is equipped with a Microcrystalline tip which polishes away and deeply cleanses your skin whilst the perfectly tuned vacuum unclogs your pores and removes toxins from your skin.Vacuum suction increases blood flow triggering natural collagen production and stimulates new cell growth. Collagen is the essential protein which provides elasticity to the skin, helping it to appear more youthful and healthier.
Microdermabrasion is the proven skin treatment that polishes away dead skin cells, clears clogged pores and boosts the production of Collagen; which is a key to smoother healthier skin!

  • Microcrystalline Tip-Composed of Microcrystalline particles, this Tip is best for deep exfoliation and removing dull tired skin.
  • The Small Tip-Perfect for focus areas such as the nose and chin. Great for removing oil build-up and pollutants from the skin. Ideal to use on hard-to-reach areas of skin and suitable for sensitive skin. Creates focused suction to remove blackheads, whiteheads and acne
  • Oval tip: Best for promoting blood circulation and inducing collagen production. Unique shape creates stronger vacuum pressure. Used to remove deep blackheads and toxins from the skin. Promotes blood and lymphatic circulation. Suitable for skin lifting, reduce fine lines and wrinkles

Microdermabrasion is a comfortable, non-invasive skin treatment. Treatments should never be painful or cause any unwanted side effects. The sensation can be compared to that of an exfoliating scrub combined with a light facial massage.
Microdermabrasion can be done as frequently as weekly or up to every 4-6 weeks depending on your skin's tolerance and desired cosmetic effects. Our Microdermabrasion handset can be very powerful as it has 5 levels of suction. We recommend levels 1-2 for the face.
The heads can be removed by twisting the pulling off the base of the device.
Avoid using topical acne medications for at least one day after treatmentHighly recommended to use skin care products which are fragrance-free and non-comedogenic

(98% Naturally Derived /70% Organic) Ingredients: Aqua (Deionized Water), Pumice, Aleurites Molaccana (Kukui Nut Oil, Olea Europaea (Olive Oil), PerseaGratissima (Avocado Oil), Jojoba Beads, Organic Aloe Barbadensis Leaf (Aloe Vera Extract), Organic Camellia Sinensis (Green/White Tea), Ascophyllum Nodosum Extract (Algae Extract), Aescin (Horse Chestnut Extract), Caffeine, Ethylhexylglycerin, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Sodium Hydroxide, Alcohol, Lecithin, Potassium Phosphate, Phenoxyethanol, Organic Centella Asiatica (Gotu Kola Extract), Organic Equisetum Arvense (Horsetail Plant Extract), Pelargonium Gravoleons (Wild Geranium Extract), Organic Taraxacum Officinale (Dandelion Extract), Natural Green Tea Fragrance.

A natural soothing gel with Aloe to calm and soothe while Spirulina's high protein and antioxidant content repair and nourish the skin. This gel is perfect for post-wax and post-laser treatments as it contributes to reducing recovery time.

(98% Naturally Derived/70% Organic) Ingredients: Aqua (Deionized Water), Cucumis Sativus (Cucumber), Spirulina Maxima (Spirulina), Organic Aloe Barbadensis Leaf Juice (Aloe Vera), Tocopheryl Acetate (Vitamin E), Organic Centella Asiatica (Gotu Kola Extract), Organic Equisetum Arvense (Horsetail Plant Extract), Pelargonium Gravoleons (Wild Geranium Extract), Organic Taraxacum Officinale (Dandelion Extract), Cucumber Fragrance, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Sodium Hydroxide, Phenoxyethanol, Ethylhexylglycerin

Gently massage over wet skin in a circular motion, concentrating on dry and rough areas. Thoroughly rinse with warm water.

The KENZZI Aloe and Spirulina Cooling Gel can be used as an all-over moisturizer or as a spot treatment. Apply a thin amount and let dry.

The KENZZI Antioxidant Scrub is gentle enough for daily use and the ingredients are perfect for introducing moisture into your skin daily.

The KENZZI Antioxidant scrub contains the organic polyphenols of Green Tea and White Tea. This scrub moisturizes with Olive and Avocado Oil plus Kukui Nut Oil that forms a barrier over the skin protecting it from environmental damage. The addition of Vitamins A and E help revitalize skin.

The KENZZI Ultrasonic Wand cleanses the skin using vibration, the handset wand is made from metal and uses high-frequency vibes via sound waves to transform skin from cell to cell

The handset has several benefits including: Deep cleansing skin,Exfoliating skin,Shrinks the appearance of pores,Improving skin texture and tone and its much gentler than other forms of exfoliation.

The handset is suitable for all skin styles and is especially a  great treatment for those with sensitive, over-reactive, rosacea-prone, or acne prone skin types.

We recommend using the  Anti-Aging Ultrasonic Wand  two to three times per week and monitor your skin’s reaction to adjust your usage accordingly.

Step 1: Wet your skin, the device works best on wet skin.

Step 2: Run the device along your skin,Using gentle pressure, push the wand along your skin in an upward and/or outward motion.

Step 3:While running the device along your forehead and cheeks will significantly improve the appearance of your skin, if you have blackheads, the slower you go, the deeper and more effective the wand's effects will be.

Step 4:After you finish using the device, feel free to cleanse, tone, and moisturize as you regularly do.

Step 5: Clean the device when you are done by disinfecting the device.

The Kenzzi RF Handset is an at-home Radio Frequency and Light therapy device that helps tighten and lift your skin, improve and prevent wrinkles, and stimulate collagen production and skin rejuvenation.

The Kenzzi RF Handset uses Radio Frequency technology to target fine lines and wrinkles without irritating sensitive skin. It effectively tightens and lifts your skin while stimulating collagen production. The Blue light function targets the moisture barrier in the epidermis to destroys Acne bacteria whilst the Red light function targets the dermis and collagen fibres to  stimulate collegen production, improve appearance of the skin elasticity and discolaration.

We recommend using the Kenzzi RF Handset 2-3 times per week for best results.

Yes, the Kenzzi RF Handset is safe to use on the entire body, It's recommended not to use the device over the eyelids and on the adam's apple. 

If you have any concerns regarding your skin please consult a medical professional to confirm that KENZZI RF Compexion handset is the right choice for your skincare routine.

The Kenzzi RF Handset uses radiofrequency technology to tighten and lift your skin, while the Kenzzi IPL Handset is designed for hair removal, acne treatment, and age spot removal.

Here are some benefits of using the Kenzzi RF Handset:

-Tightens and lifts skin: The Kenzzi RF Handset is designed to help tighten and lift your skin, giving you a more youthful appearance.

-Improves and prevents wrinkles: The device is also effective in improving and preventing wrinkles, helping you maintain a smoother, more youthful complexion.

-Stimulates collagen production: The Kenzzi RF Handset stimulates collagen production, which is essential for maintaining healthy, youthful-looking skin.

-Safe for sensitive skin: The device is designed to effectively target fine lines and wrinkles without irritating sensitive skin.

-Easy to use: The Kenzzi RF Handset is easy to use and can be used in the comfort of your own home.

Yes, the device is rechargeable and comes with a USB charging cable.

You should use the device for up to 3 minutes on each area. The device will beep when 3 minutes are over and it's time to move to the next area. Each face treatment session with the devicecan last approximately 10-15 minutes subject to areas of treatment. 

You can use the device up to 5 times a week for best results. The device has an inbuilt function that turns it off after continuous use of 10 mins. This is to protect your skin from irritation and prevent the device from overheating. 

The device has the following 3 modes : 

Mode 1: Uses blue light to penetrate the epidermis and promote microcirculation

Mode 2: Uses red light to stimulate the mitochondria cells and reduce fine lines

Mode 3: Uses a combination of blue and red light to repair and rejuvenate skin

Pregnant and nursing mothers. People with eczema, psoriasis, lesions, openwounds or active infections (e.g., cold sores) in the intended treatment areashould wait for the area to completely heal before using the handset. Peoplewith a history of keloidal scar formation. People taking medication that makethe skin more sensitive to light, including non-steroidal anti-inflammatoryagents (NSAIDs, e.g., aspirin, ibuprofen,acetaminophen),tetracyclines,phenothiazines, thiazide, diuretics, sulfonylureas, sulfonamides, DTIC,fluorouracil, vinblastine, griseofulvin, Alpha-Hydroxy Acids (AHAs), Beta-Hydroxy Acids (BHAs), Retin-A, Accutane (isotretinoin) and/or topicalretinoids. People with abnormal skin conditions caused by diabetes or othersystemic or metabolic diseases. People who are currently using or haverecently used Alpha-Hydroxi Acids (AHAs), Beta-Hydroxi Acids (BHAs), Retin-A,topical retinoids or azelaic acid. People who have used Accutane(isotretinoin) in the past 6 months.People who have used steroids in the lastthree months. People with a history of herpes outbreaks (unless a physicianhas administered a preventative treatment).People with epilepsy. Peoplewith active implants, e.g., a pacemaker, incontinence device, insulinpump,etc. People with a photosensitivity-related disease, e.g., porphyria,polymorphic light eruption, solar urticaria, lupus, etc. People with a history ofskin cancer or areas of potential skin malignancies. People who havereceived radiation therapy or chemotherapy within the last 3 months.

  • Make sure the handset is properly plugged into a working power outlet.
  • Check if the power cord or adapter is damaged. If it appears damaged, do not use the device and consider replacing the cord.
  • Ensure that the power button is being pressed and held for a few seconds as some devices require a long press to power on.
  • Check if there's any indicator light. If there are no lights, confirm that the power source and connections are functioning properly.
  • Ensure that the handset is fully in contact with the skin. Some models have a safety sensor that prevents the device from emitting light unless it's properly positioned against the skin.
  • Check if the light window is clean and free from hair, dust, or any residue. Clean it gently with a soft, dry cloth if necessary.
  • Confirm that the intensity level is correctly set for your skin tone. Adjust the intensity level if needed.
  • Check for any obstructions or dirt on the light window and clean it carefully.
  • Make sure that the handset is charged or properly plugged in, as low power can affect performance.
  • If the handset feels unusually hot, turn it off immediately and unplug it.
  • Allow the device to cool down before attempting to use it again.
  • Avoid using the handset in very warm environments.
  • Regularly clean the device according to the manufacturer's instructions.
  • Store the device in a cool, dry place when not in use.
  • For issues not resolved by basic troubleshooting, refer to the user manual for more specific instructions.
  • If the problem persists, contact Kenzzi’s customer support for assistance or consider utilizing the warranty if applicable.