Help Center


Frequently Asked Questions

What is IPL?

Does IPL work for all hair colors?

How does IPL Work?

Is IPL Safe?

How long will it take before I start seeing results?

Does IPL Hurt?

Do I need to wear eye protection?

Which areas of the body can I use this on?

Do I need to shave before using the Kenzzi?

Which hair removal methods can I use between treatments?

Does IPL work for all Skin Tones?

Is it safe to IPL while pregnant or breastfeeding?

Is it safe to IPL over freckles or moles?

Is it safe to IPL over tattoos?

Can I use this product before or after tanning?

How is the handset powered?

Does the handset come with a warranty?

Customer Care

Customer Care

Can I change the shipping address for my order?

Can I change the email address to my order?

My package says delivered, but I didn’t receive it.

My international tracking is not updating.

Can I have my order delivered to a PO Box address?

Can my parcel be redirected to a different address?

Do you have a phone number I can contact?

I’m not receiving any emails from KENZZI

Delivery and Returns Delays