How to claim your money back:
- Trial our handset for at least 60 days from the date of delivery, but for no more than 90 days
- You must complete at least 6 treatments, and take a photo of the area/s you are treating before each of the sessions.
- If there are no noticeable results in hair reduction, email your 6 photos to us at firstname.lastname@example.org with your order number, and we will review your application.
- All 90-day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your handset.
- ALL images MUST have valid time and date stamps
- If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded
- If approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse*.
If your product is defective and you require a replacement, simply follow these instructions:
- Take a clear video of the defect
- Email email@example.com with a sentence about the defect and your video attached
- Once approved, send back your product as directed with all contents it came with
- A replacement of your product will be processed once we have received the defective one
You have 12 months from the date ordered, to process a warranty application.
Applications that do not meet these criteria will not be approved for a return.
To return your product, you should mail your product to: the address provided by our customer care representative.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*We ask all customers to allow up to 2 business days for the return to be processed, once it has arrived at our warehouse*